We consider gambling a form of entertainment, not a source of income. Our goal is to provide a safe and controlled environment where users can enjoy betting responsibly. We actively promote awareness of gambling risks and provide tools to help maintain control over playing behaviour.
Key Principles of Responsible Play
To reduce the risk of harm, we recommend following these guidelines:
- Set a clear budget before you begin playing.
- Only gamble with money you can afford to lose.
- Avoid chasing losses.
- Do not gamble under the influence of alcohol or drugs.
- Take regular breaks during long sessions.
- Treat gambling as leisure, not as a financial strategy.
Maintaining discipline and self-control is essential. Gambling should never interfere with personal, professional, or financial responsibilities.
Account Tools for Self-Control
We provide built-in features designed to help users manage activity and spending. These tools can be activated at any time through account settings:
- Deposit limits (daily, weekly, or monthly).
- Loss limits to restrict total spending.
- Wager limits to control betting volume.
- Session time reminders.
- Temporary account cooling-off period.
- Permanent account closure option.
These measures allow users to set personal boundaries and monitor their gambling habits effectively.
Self-Exclusion Program
If you feel your gambling is becoming difficult to control, you may request self-exclusion. Once activated, your account will be restricted for the selected period. Available options include:
- 6 months exclusion period.
- 12 months exclusion period.
- Permanent account closure.
During self-exclusion, you will not be able to log in, deposit, or place bets. Marketing communications will also be stopped. If restrictions are not properly applied, users should contact support immediately.
Protection of Minors
Access to our services is strictly prohibited for individuals under 18 years of age or the legal gambling age in their jurisdiction. We implement age verification procedures during registration and may request documentation to confirm identity.
Parents and guardians are encouraged to:
- Use parental control software.
- Restrict access to gambling-related content.
- Monitor internet activity on shared devices.
We do not advertise or provide services targeted at minors.
Recognising Problem Gambling
Gambling may become problematic if it leads to:
- Spending more money than planned.
- Borrowing funds to continue playing.
- Neglecting work or personal responsibilities.
- Feeling stress, anxiety, or guilt about gambling.
- Attempting to recover losses through larger bets.
If any of these signs apply, it is important to seek assistance as early as possible.
Data Monitoring and Risk Prevention
We monitor user behaviour to identify potential high-risk patterns. This includes:
- Unusual deposit frequency.
- Rapid increase in betting amounts.
- Extended playing sessions.
- Repeated failed withdrawal attempts.
Where appropriate, we may contact users to provide information about responsible gaming tools.
Support Resources
If you require professional support, independent organisations are available to help:
- National gambling helplines.
- Licensed counselling services.
- Peer-support groups.
- Online responsible gambling platforms.
These organisations provide confidential advice and assistance. Seeking help is a responsible step and does not result in penalties on your account.
Commitment to Responsible Gaming
We continuously review our policies and tools to support safe gambling practices. Users are encouraged to remain aware of their activity and make use of available control features. Gambling should always remain enjoyable and within personal limits.
If you have concerns about your gambling behaviour or need assistance activating protective tools, contact our support team for guidance.